Answers to Common Hotelier Questions
Don’t see what you need? Use our Groups360 Agent chat experience below for more assistance or to connect with our support team.
Q: What is GroupSync?
A: GroupSync is a meetings and events sourcing platform built for planners and hoteliers, with the goal of simplifying hotel booking for groups. Created by Groups360, GroupSync enables hotels to get better-qualified RFPs, sell rooms and space instantly, and drive more valuable group revenue. Learn more here about how we’re building the future of group travel.
Q: How do I respond to leads I receive via GroupSync?
A: For immediate assistance, chat with our GroupSync Agent below. For integrated brand partners (Hilton, IHG, and Marriott), please respond in your RFP management system.
Hotels typically receive GroupSync leads via email sent to a nominated lead catcher we have on file. Upon receiving a lead, an account is automatically created for the recipient in the system. Once the account set-up is completed by the recipient of the RFP, they will be able to access and respond to the lead directly in GroupSync.
Q: How do I get my hotel listed on GroupSync?
A: With over 200,000 hotels worldwide listed on our platform—including both branded and independent hotels—your property is most likely already included. Groups360 sources hotel content from various providers, including direct feeds from major hotel chains. For most properties, we obtain your hotel content directly from Northstar Travel Media. For integrated partners, we receive this information from your property management system. Should you like to learn more, please chat with our Groups360 Agent, located below.
Q: How can I update my hotel content?
A: To learn more about optimizing your hotel content, visit our dedicated GroupSync Marketing page. You’ll find valuable insights on how to maximize your hotel’s visibility and reach.
Q: What if I still have questions?
A: If you still have questions, our team is here to help! Feel free to chat with our Groups360 Agent below for a more detailed overview of GroupSync and how to respond, or contact us directly at [email protected] or (615) 900-4360.