Clever Ways to Become the Ideal Hotel Partner

by | Jul 17, 2020 | For Hoteliers

Meeting planners don’t want to work with a salesperson. They want a reliable partner in planning — someone who can brainstorm ideas, come up with realistic solutions, and bring value to the table day in and day out.

Delivering value is vital to building this type of relationship clients want, now more than ever. Historically, most group sales managers have waited until they’re actively wooing the client to deliver value — within their proposal, during the site inspection, or at the negotiating table.

You need to start proving your value much earlier than that, right at the beginning of the sourcing journey. The key is to routinely offer meeting solutions through advice and education that will build an event planner’s confidence in your property from the start — even before they need you. This will make it easier for them to buy down the road.

We spoke with David O’Donohoe, vice president of brand engagement for Groups360, on how hotel sales departments can best offer meeting planners value from day one, in ways that are both efficient and scalable.

Audit your digital content for meetings

Most hotels don’t create enough relevant digital content for meeting and event planners. Instead, hotels pour most of their resources into crafting content for the leisure and business travel segment. Do an honest assessment of your hotel website. How much content is aimed at transient travelers versus corporate event planners? If you discover that your digital content serves an imbalanced audience, start boosting efforts to create relevant content for the group business market.

First, consider what event planners want — they want to know about meeting space flow, venue capacities, in-house restaurant buyouts, as well as a curated list of nearby restaurants and venues for any off-sites. So, provide photos of past events, 360-degree virtual site tours, and room diagrams. Just as importantly, share what attendees can enjoy and discover in your city.

A quick and efficient way to create meeting destination content is to repurpose content already written for your leisure audience, such as blog posts. Then, tailor the title and contents to spin it for groups.

Turn old data into new business

Hotels should consistently review their pipelines and actively prepare for need dates.

“Identify the most critical patterns that need focus and develop an action plan to fill low-occupancy dates,” advises O’Donohoe.

This is where data can mean a million-dollar difference in plugging in those gaps. Certain technologies can identify past business and even business that you lost or declined. Consider it as old data with new opportunities.

“Hoteliers should be leveraging their loyal customer base to assist in driving business over need dates,” says O’Donohoe.

These groups have already established contact with your sales managers, have engaged in a trusted relationship, and even better, may have already visited your property during a previous site inspection. Our research has shown that old data can produce up to 95% of new group business. These turned down or lost contacts are vital to driving sustainable group revenue.

Leverage your hotel’s website data

Your website holds a goldmine of potential business, but you must have the technology in place to capture these clicks and views. Marketing automation tools can help you determine who or what business is visiting your website and what users click on.

Follow up based on activity. Did the user spend a considerable amount of time looking at the weddings section or did they read about your executive retreat options? Did they take a virtual tour of your ballroom? By capturing email addresses, sales managers can proactively develop a relationship and then send customized campaigns and relevant content to match the corporate event planner’s interests throughout the year.

Retarget. This website user data also paves the way for successful retargeting ad campaigns. This tool will put your digital ads in front of meeting planners who once visited your site yet didn’t leave an RFP or fill out a contact form. The idea is to remind them that your hotel is a viable option for their event and to stay top of mind.

Maximize networking opportunities on LinkedIn

At the minimum, group sales managers should be routinely building connections with meeting planners within their geographic territory or market segment. But it’s not enough to simply boast a large network of corporate event planners. The key is to consistently nurture these relationships and become a trusted industry advisor.

Remember: Participate—don’t sell—in LinkedIn industry groups. With LinkedIn groups, you can connect daily with meeting and event planners who are seeking advice, resources and feedback. In fact, there are more than 200 LinkedIn groups focused on the meeting and events industry. Join and participate in groups like Event Planning and Event Management and Event Planning Professionals.

Publish thought leadership content

Repurpose your hotel’s meeting-related blog content and turn it into LinkedIn articles or vice versa. The idea is to provide relevant tips, share updates on new industry innovations, and give recommendations to assist meeting planners throughout the entire planning process.

“If a hotel salesperson is able to strategically transition from an initial contact to a trusted advisor, they will increase the likelihood of one day winning business from that client,” says O’Donohoe.

Offer tips on boosting engagement among attendees, choosing room configurations, budget-saving inspiration, your destination’s best off-site activities, and more.

The most successful hotels and hotel sales managers offer value long before they connect with a prospect. From now on, consider yourself not a salesperson but a knowledgeable, trusted advisor. By playing this role from the beginning, you not only set yourself up for sustainable and profitable relationships with corporate event planners but also eschew the traditional seller-buyer dynamic that other hotels engage in.

Learn more about Groups360’s industry-changing technology and how we’re helping hoteliers do more with less.

Photo by Dane Deaner on Unsplash